Writing

Practical posts on Microsoft conversational stacks — Omnichannel, PVA, and Bot Framework Composer.

  • Articles on Medium

    2021 – present

    Long-form notes on bots, integrations, and lessons from shipping in production.

    Open Medium

  • Pre-chat survey from Omnichannel (D365) to PVA

    September 27, 2021

    How to bridge Dynamics 365 Omnichannel pre-chat data into Power Virtual Agents so agents and bots share the same customer context.

    Read on Medium

  • Dynamic multi-select buttons in PVA with Bot Framework Composer

    September 13, 2021

    Using Hero Cards in Composer to work around adaptive card limitations in PVA while still delivering rich choice UX.

    Read on Hashnode